Privacy Policy – Fairental

1. Information We Collect

We collect personal information necessary to provide and improve our services, including but not limited to:

• Personal Details: Name, phone number, email address
• Driver Information: Driving license details, verification documents
• Vehicle & Usage Data: Booking details, trip duration, mileage, vehicle usage data
• Location Information: Pickup and drop-off locations, live or historical location data (where applicable)
• Transaction Data: Payments, invoices, refunds, and billing details
• Communication Data: Customer support interactions, messages, and notifications

2. Privacy & Data Use

We collect personal information including name, phone number, email address, driver details, vehicle usage data, and location information solely for operational, transactional, safety, and service-related purposes.

We do not sell, rent, or share consumer personal information with third parties for marketing or promotional purposes.

Information may be shared only with trusted service providers (such as SMS delivery platforms, payment processors, insurance partners, and fleet platforms) strictly to operate and support our services.

3. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
• Process bookings, payments, and refunds
• Verify identity and driving eligibility
• Ensure safety, fraud prevention, and compliance
• Provide customer support and service updates
• Improve platform performance and user experience
• Comply with legal and regulatory requirements

4. Data Sharing & Disclosure

We may share your data only in the following situations:

• Service Providers: To enable core functionality (payments, SMS, insurance, analytics)
• Legal Obligations: When required by law, court order, or government authority
• Business Protection: To prevent fraud, enforce terms, or protect Fairental and its users

We never share your data beyond what is necessary to provide our services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill service obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct or update inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

8. Cookies & Tracking Technologies

Fairental may use cookies and similar technologies to enhance user experience, analyze usage, and improve services. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Services indicates acceptance of the updated policy.